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Ada — Privacy Policy Product CustomersWell-nighSchedule a Demo Product CustomersWell-nighBlog Careers Terms of Service Schedule a Demo © 2018 Ada Support Inc. Privacy Policy Effective Date: July 25, 2018 Introduction We are Ada Support Inc. ("Ada"), a Canadian registered visitor with a registered write at Unit 801, 96 Spadina Avenue, Toronto, Ontario, Canada. Our Canadian federal corporation number is 878130-3. We provide conversational Artificial Intelligence ("AI") solutions and support services for consumer support 'chat bots' (our "Service"). This Privacy Policy explains what information Ada Support collects well-nigh you and why, what we do with that information, how we share it, and how we handle the content you place in our products and services. Please read the pursuit thoughtfully to understand our practices regarding your personal data and how we will treat it For the purposes of the European General Data Protection Regulation (the GDPR) (the Acts): Ada Support is the Data Controller as a supplier of services, an employer, and where dealing with its suppliers; Ada Support is the Data Processor in respect of the end user data which it processes on behalf of its customers, as explained remoter below. Such end users should be notified of this processing by the Data Controller in each case. Our data protection contact may be contacted at privacy@ada.support. Changes to our Privacy Policy We may transpiration this Privacy Policy from time to time. If we make any changes, we will notify you by revising the "Effective Date" at the top of this Privacy Policy. We encourage you to review this Privacy Policy each time you use our website or our services. Information you provide us You may requite us personal data by: Interacting with our Service as an ‘end user’. This will usually occur where you make a consumer support query to flipside organization which uses our Service to squire their consumer support function. The type of information placid includes details of your worth with that organization such as your username; password; email address; phone number; address; payment information; IP address; location; transcripts of conversations which take place using our service (i.e. through yack bots supported by us) and any other information which you may segregate to unroll when making a consumer support query through our Service. Using our service as a consumer of ours. Where you are our consumer or are an employee of our consumer you may provide us with information. The type of information placid includes your name; visitor name; merchantry address; email address; phone number; username; password; Tax ID number and vital site information i.e. URL/Channel/Impression Traffic etc. Corresponding with us by phone, e-mail or otherwise. We ask you to unroll only as much information as is necessary to provide you with our products or services or to submit a question/suggestion/comment in relation to our website or our services or products. Filling in forms on www.ada.support (our website) such as the contact us form. Applying to work with us. The type of information you may provide in your CV, a imbricate letter, your name, address, e-mail write and phone number. CVs should include information relevant to your employment history and education (degrees obtained, places worked, positions held, relevant awards, and so forth). We ask that you do not unroll sensitive personal information (e.g. gender, height, weight, medical information, religion, philosophical or political beliefs, financial data) in your application. Supplying us with goods or services. Suppliers may provide us with information which may include a contact name; email address; merchantry address; telephone number and billing payment details. Information we collect from your use of Ada Support Service Ada Support may moreover collect unrepealable information from visitors to and customers of the Site, such as Internet addresses. This information is logged to help diagnose technical problems, to supervise our Site and in order to constantly modernize the quality of the Service. We may moreover track and unriddle non-identifying and volume usage and volume statistical information from our visitors and customers and provide such information to third parties. We receive message logs and usernames when end users interact with the Customer’s support bot. Message logs may contain information such as, without limitation, usernames, email addresses, phone numbers, addresses, passwords, payment information and any other content that end users segregate to submit when they make a consumer support inquiry. We may retain the content of those messages together with responses to those messages and any outcome from those messages. Technologies such as cookies, beacons, scripts and tags are used by us and our third party partners. These technologies are used in analyzing trends, overseeing the website, tracking users’ movements virtually the site, and gathering demographic information well-nigh our user wiring as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis. Various browsers may offer their own management tools for removing these types of tracking technologies. Our third party partners moreover employ well-spoken gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them largest manage content on our site. We do not tie the information gathered to our Customers' or Users' personal information. Cookies on the Site When you interact with the Site we strive to make that wits easy and meaningful. When you come to our Site, our Web server sends a cookie to your computer. Cookies are files that Web browsers place on a computer's nonflexible momentum and are used to tell us whether customers and visitors have visited the Site previously. . If you click on a link to a third party website, such third party may moreover transmit cookies to you. Standing alone, cookies do not identify you personally. They merely recognize your browser. Unless you segregate to identify yourself to Ada Support, either by responding to a promotional offer, opening an account, or registering for a self-ruling trial, you remain unrecognized to Ada Support. Cookies come in two flavors: session and persistent-based. Session cookies exist only during an online session. They disappear from your computer when you tropical your browser software or turn off your computer. Persistent cookies remain on your computer without you've sealed your browser or turned off your computer. They include such information as a unique identifier for your browser. Ada Support uses session cookies containing encrypted information to indulge the system to uniquely identify you while you are logged in. This information allows Ada Support to process your online transactions and requests. Session cookies help us make sure you are who you say you are without you've logged in and are required in order to use the Ada Support application. Ada Support uses persistent cookies that only Ada Support can read and use, to identify the fact that you are a Ada Support consumer or prior Ada Support Website visitor (whatever the specimen may be). We are expressly shielding well-nigh the security and confidentiality of the information stored in persistent cookies. For example, we do not store worth numbers or passwords in persistent cookies. Users who disable their Web browsers' worthiness to winnow cookies will be worldly-wise to scan our Website but will not be worldly-wise to successfully use our Service. How we use information we collect We collect the information in order to provide our Services to our customers, to market our products and services, to modernize our website and to recruit staff. We will use the information we collect in the pursuit ways: End Users To wordplay your consumer support questions, where you are a consumer of an organization which uses our Service (i.e. our consumer support yack bots). To modernize the quality of our Services. Your interactions (i.e. your conversations with our yack bots) are used to determine the effectiveness of our Services and to modernize the quality of our Services; Ada utilizes ‘end user’ interactions to information and train our machine learning algorithms. Customers To fulfill our obligations welling from our contract with you i.e. to provide you with our Services; To set your visitor up as a consumer on our systems; To liaise with you well-nigh projects that we are undertaking with you; To unhook information well-nigh our products and services, where you have subscribed to receive same; To ensure payment of our invoices; Candidates To create a candidate profile for you if you are a prospective employee; Website users To supervise and modernize our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. As part of our efforts to alimony our website unscratched and secure; To measure or understand the effectiveness of razzmatazz we serve to you and others, and to unhook relevant razzmatazz to you; To make suggestions and recommendations to you and other users of our website well-nigh services that may interest you or them; The legal bases for the processing of your data should be set out in your contract with the Data Controller and details provided in its Privacy Notice. Who we share your information with We may share your personal data with our selected merchantry partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you. For example, these merchantry partners may include our web hosting provider and our IT service providers. Where an towage of your credit score is a condition of us inward into a contract with you, we will share information with our selected credit reference agencies. In addition, we may unroll your personal information to third parties: In the event that we sell or buy any merchantry or assets, in which specimen we may unroll your personal data to the prospective seller or proprietrix of such merchantry or assets; If we or substantially all of our resources are uninventive by a third party, in which specimen information held by us well-nigh our customers will be one of the transferred assets; If we are under a duty to unroll or share your information in order to comply with any legal obligation, or in order to enforce or wield our terms of use and other agreements; or to protect our rights, property, or safety, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; You can find a list of subprocessors with whom your data is shared at https://www.ada.support/subprocessors Data Storage Data Locality The data that we collect from you may be transferred to, and stored in, Canada which is outside the European Economic Area (“EEA”) and for which there is an wherewithal visualization relating to the safeguards for personal data from the European Commission. The data that we collect from you may moreover be transferred to, and stored at, United States of America outside the European Economic Area (“EEA”) for which there is an wherewithal visualization relating to the safeguards for personal data from the European Commission. For information well-nigh the unobjectionable security safeguards that have been put in place for data based in the United States of America, you can reach out to privacy@ada.support. Data Retention The time periods for which we retain your information depends on the type of information and the purposes for which we use it. We will alimony your information for no longer than is required or permitted.Streamlinedvisualization making & profiling We use streamlined decision-making/profiling in the wardship of the employment or contractual relationship. Ada uses streamlined visualization making when deciding on the correct wordplay to serve based on a consumer question. The word-for-word logic of the streamlined visualization may transpiration based on the machine learning model employed. Your data rights If you are located in Europe, you have the pursuit rights: The right to wangle the personal data we hold well-nigh you. The right to require us to rectify any inaccurate personal data well-nigh you without undue delay. The right to have us erase any personal data we hold well-nigh you in circumstances such as where it is no longer necessary for us to hold the personal data or, in some circumstances, if you have withdrawn your consent to the processing. The right to object to us processing personal data well-nigh you such as processing for profiling or uncontrived marketing. The right to ask us to provide your personal data to you in a portable format or, where technically feasible, for us to port that personal data to flipside provider provided it does not result in a disclosure of personal data relating to other people. The right to request a restriction of the processing of your personal data. Where our processing of your personal data is based on your consent to that processing, you have the right to withdraw that consent at any time but any processing that we have carried out surpassing you withdrew your consent remains lawful. You may exercise any of the whilom rights by contacting privacy@ada.support. You may moreover lodge a complaint with your local Supervisory Authority with respect to our processing of your personal data. The local Supervisory Authority in each European country can be found here. Contact Us Our Data Protection Contact can be reached at privacy@ada.support. We save time, reduce cost, and modernize your consumer experience. © 2018 Ada Support Inc.Well-nighAdaWell-nighBlog Careers Security Press Kit Status Terms of Service Privacy Policy Newsletter Get updates, new features, and resources straight to your inbox. © 2018 Ada Support Inc. Schedule a demo and try Ada for self-ruling Fill out the form unelevated and we’ll coordinate a personalized demonstration.